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FAQ

Community Manager Community Manager
Community Manager

If you have questions about the basic functionality of the Ibotta Community, check out the FAQ section! If you can't find what you're looking for? Leave us a comment! 

Shopper

I can't seem to find FAQ. Are you able share a link to take us directly there?

Community Manager Community Manager
Community Manager
Rewards Hunter

How to delete retailers on my home page.   I dont shop at these stores since they are not close to me.   

Rewards Hunter

I still can't figure out how to get my Facebook friends who use Ibotta to show up on my team. It used to do that. I've tried unlinking and relinking my Facebook account to Ibotta but it still doesn't work. Any suggestions?

Rewards Hunter

Note the link to the Ibotta blog on the How to Earn More post is broken.

Rewards Hunter

I was using  the instore cashback.  It wouldn't take my linked credit card anymore and said it needed to be a debit card.  Is this a permanent change?  For all stores?

Shopper

For the last 3-4 days, in the browser extension, when I go to Shipt, the little ibotta box says "Whoops! Something went wrong."  How does this get fixed?

Deal Sharer

Doea every member of my team earn the Level bonus when achieved or just me? I can’t figure out if once I accomplish the personal goal the the team hits the team goal if everyone gets the bonus. 

some of my team members were asking and since I just started building my team I Wasn’t sure. 

Thank you!

Community Manager Community Manager
Community Manager
Community Manager Community Manager
Community Manager

@TracyW As of June 10th, Pay with Ibotta no longer supports credit cards nor American Express and Discover debit cards. This also applies to Google Pay and Apply Pay accounts. You can learn more about that here: https://help.ibotta.com/hc/en-us/articles/360025373453-What-kind-of-payment-methods-can-I-use-

Community Manager Community Manager
Community Manager

@MissMellie here is an article that might help: https://help.ibotta.com/hc/en-us/articles/360000159447-Help-I-am-having-trouble-linking-my-Facebook-...  If that doesn't work, you can always contact our Care team for additional support!

Shopper

THanks for the guidance!

Shopper

That’s very helpful!

Rewards Hunter

New to ibotta. How do I upload my Amazon history to make it count?  

Shopper

Hi how was just wondering how long it takes to get my cashback from when I get my food delivered from Walmart? I thought it was supposed to be instant after your accounts are linked it's been over an hour and still haven't gotten anything and I've done this multiple times so I know everything is correct and legit I'm really kind of waiting for this money and it hasn't ever taken this long.

I don’t have Facebook, so how do I add people for a team?

Rewards Hunter

Olvide el correo electrónico y contraseña y no puedo comprar targeta de regalo ¿que puedo hacer para restablecer mi información sin perder mi dinero en la cuenta?

Rewards Hunter

Es mi primera ves comprando tarjetas de regalo y estoy teniendo problemas con la confirmación de correo electrónico ¿qué puedo hacer?

Rewards Hunter

Hola como puedo cambiar mi correo electrónico de la aplicación de ibotta ya que no puedo transferir mi dinero p que puse un correo que no es el mío me equivoque ya mande mensaje a ibotta y no tengo respuesta y mi dinero ahí está y no puedo actualizar mi correo no me permite mi aplicación p que los números de confirmación yegan no se a donde ayuda por favor gracias

Shopper

Hi ! I can't redeem my ibotta rewards and I just hit $50. It won't let me link my bank account or PayPal. Do you know how to fix it ? 🥺 Help please - from a #SmallNewCouponer😔 also, thank you for any tips and tricks, quick fixes, and/or ways to get in touch with the ibotta team  💛💛💛

Community Manager Community Manager
Community Manager

@NiaBurch It looks like we have been experiencing some recent issues with PayPal. You can check out this Help Center article that has some step by step instructions: https://help.ibotta.com/hc/en-us/articles/360010242513-Help-I-can-t-transfer-my-earnings-to-PayPal-

 

If you have further issues, you'll need to submit a ticket to our Care team. They are currently experiencing high volume, so it may take a few days to get back to you, but they will get you squared away! 

Rewards Hunter

I think this app is pretty cool, however to redeem some of your money back some of the ways to get it to work is a little difficult it should be a little more user-friendly they have some work that still needs to be done on this app. 

You shouldn't have to link and unlink to scan your receipt. Also stores should honor the substantial items. Otherwise, I like it pretty good. Hopefully I'll earn some cash back.