Gift card cash back?

[Brendam91]

This is the second time purchasing a gift card and earn a certain percentage back as cash back? The first gift card I purchase I immediately received the earnings. For some reason with this second gift card I purchased it didn’t reflect on earnings. It states the amount I was suppose to get back but it is not added. Is anyone having the same issue? Thanks in advance 

[Dana]

look for an update unistall reinstall the app shut phone off on clear cookies cache those are the normal fixes for problems.

[Brendam91]

I actually did everything you mentioned and yet nothing. Next thing to do?

[What-Shot]

You said that is states the amount you are supposed to get back. Does it anywhere use the word "pending"? 

[Brendam91]

No pending activity. It does show on my activity feed the cash back was earned and I also completed the $5 saving bonus at the same time. When I check my earnings the $5 bonus was applied but not the $4.80 cash back.

[Dana]

@What-Shot  gift cards do not pend. @Brendam91  you'll have to put in a ticket I don't know why it's not going in I bought a door dash this morning for lunch and I got my 3%

[What-Shot]

I am sorry that I don't have any specific advice, but in my experience I have noticed upon occasion that there can be a delay....sometimes it takes longer for my account to "refresh." 

If no one else offers you a better suggestion, I'd wait a few hours....then if your account has not refreshed it may be good to submit a ticket. 

[Brendam91]

It was for a Fanatics gift card. I will wait it out for today. If I don’t see anything I will submit a ticket. Thank you for being helpful

[Brendam91]

Thank you. I am going to wait it out and see what happens. If nothing, I will submit a ticket.