@MaryJhane I’ve experienced that several times, especially if it’s a new flavor or variety and the barcode hasn’t made it into the system. If you keep scanning it 3 or 4 times without exiting (just hold the phone over the barcode, and let it keep re-scanning), it will pop up an option to add the barcode. You’ll be asked to take a photo of the front of the item. I make sure I’m as close as possible, that the photo is clear, and if possible I try to make sure you can see the item size (i.e. 6 oz). Oftentimes, it accepts it immediately and says the barcode will be added. However, it’s not instant, and usually it doesn’t require me to scan for submission. If it says it doesn’t qualify or you have to scan to submit, you can always message the help center, but a few days ago, I decided to start a receipt submission, and when it asked me to scan, I scanned again and it gave an option to submit for product review. I can’t remember if I had to click the question mark in the top right corner, or if it automatically gave me the option. I’ll let you know next time it happens. Either way, it was listed as a pending product review in my notifications, and I’d estimate 8 hours or so, and it notified me that it was approved, You will still need to submit your receipt to get the credit, because it’s only approved the item being added to the offer.
