lost bonuses

[Keikeikins]

so I was looking back and realized I never got the easter egg bonus after I purchased some items and I just made a purchase yesterday and I should have some redeemed for the April showers bonus but I am still 0 out of 10. So know I'm wondering what else I've been missing? I just got a computer so I can see and do more on the site because my phone was horrible. So how many have I missed or not realized I was supposed to get. Like the aunt annie's bonus or the box top one ? I have a 4yr old so those are usually done in one shopping trip.

[LaraL]

Hi @Keikeikins,

Sorry to hear some of your offer redemptions are missing, I actually had this happen with a couple of my items the other day. If you submit a ticket we can generally work with you to get it taken care of, although we might need images of the items and/or receipts.

Either way I encourage you to submit a ticket, that way we will do what we can to get you taken care of.

[Keikeikins]

That's hard when everything is already gone. I have bought items and noticed that the $10.00 bonus 84 items I believe well that hasn't moved. I think it's because most of the items I have to send in a request and I think it doesn't change because you input them yourself.

[LaraL]

I get that, but we will work with you on these sorts of things. It only makes sense that some of the items are gone a few days after they're brought home. I would advise hanging onto receipts though, at least until the full expected credit is applied.

[Christie2]

It is extremely frustrating that any rebates they manually input do not add to the number of offers needed for the bonus.  Im having that issue,  too. 

[Ksmusicmama]

I have missed a few bonus credits, too, so maybe it is best to keep track on the side so that I am aware and can submit a ticket when I think I have missed something.  

[Ksmusicmama]

I should clarify to say, I am thankful to have all the rebates, so if I fail to correct something that is on me...

[LaraL]

I would talk to our Care team about the missing bonus credits as well. I know it's not convenient but the more tickets we have in about this issue, the more urgent attention it will get.