Lunch money bonus & WWB

[SaverGirl67]

@OBSHOP @Rickibotta   I agree. For the lucky ones that got the $10 bonus offer for 20 items or less I’d run to the store to stack an extra $0.50 off every item - including the freebies and your WW and MWMM. Stacking bonuses like that don’t pop up too often.

But for me and my whopping 46 items in such a short time when my freezers and pantry are already full just isn’t feasible. I stopped on my way home yesterday and got 7 items I actually need - so I’m half way through my WW but I’ll honestly be pushing just to complete the 15 since I need nothing and I’m running out of storage room. Lol. But if a bunch of freebies fall into my lap I won’t be complaining. 

[Rickibotta]

TWO WEEKS IN A ROW PENDING FOR OVER 48 HOURS AT END OF WWB

Grrrrrrr.

I went shopping on Friday so I could complete my WWB very early.   

Well my Meijer receipt has been pending for 48 hours now.

And although I did get credit for offers from a Kroger shop  later that night, my offer count still has not been updated .   

Same thing happened last week and my offer pended for 3 days.  It got resolved Monday morning, and I did get credit for all the counts and the bonus.   But I don't want this to be a weekly thing.  I know ibotta will make it right, but I just have a little anxiety now  all weekend hoping I don't have to open tickets.

Crossing fingers.

[OBSHOP]

@Rickibotta 

This cannot become the norm for Ibotta.  I redeemed offers at Kroger's today and all was fine.  As a seasoned Ibotta app user I know you want the system to perform as designed but if you have to submit a trouble ticket then that's what has to be done. 

[Rickibotta]

@OBSHOP 

I sort of felt like I was in the locker room just now and you came in to give the half-time speech.......lol

[OBSHOP]

@Rickibotta 

Has your Kroger's receipt cleared the mystical pending zone yet? 

[Rickibotta]

I got my kroger credits same night.  I was missing Meijer credit..  I edited the earlier post just now.  It was not clear.

[Rickibotta]

@LaraL 

 I always found it helpful to add only brief details initially when opening a ticket.

Then I would immediately add on to the ticket from my desktop via web browser, because it afforded me a full suite of edit options  (bullets, bold, underline, font colors, etc.)  I find that makes it much easier for others to follow.   I was disappointed to see that there are no fancy options anymore.

# just opened at ticket #10161551.  As you can see, no fancy stuff.

Compare that to ticket # #7235182.  This is one with full editing.  See how perty it is and how easy it is to follow.

Shame this is not available any longer.

[LaraL]

Yeah I can see how that would help get your concerns addressed more easily, but I do also think there are times when our Care team should be more thorough.

[Rickibotta]

@LaraL 

Can you ask whether the editing options are a permanent change or just some sort of temporary limit for some reason?

[LaraL]

I'll ask that next time I have a meeting with one of the folks higher up in the Care team. I don't think that's something most Care agents will know.