@FelskyNY Check out the most recent reply I got from the help center. I really wanted to tell them to stop treating me like a kindergartner, but I knew that definitely wouldn’t help get me any closer to a permanent solution. I simply told them I tried all of their suggestions and the issue is clearly on their end. I’m starting to think they’re no longer in control of their tracking software and just waiting for it to reset on its own.
Thank you for letting us know, and we apologize that there are issues with the app not working properly. Please try the following to see if they help solve the problem:
Force close the app by double tapping on the Home button or by swiping your finger up from the bottom of your device to bring up all open applications and swiping up on Ibotta (close all other open applications if desired)
A complete restart of your device
Update to the latest version of the app
Update to the most current operating system of the device
Toggle between Wifi and Data connections
If the problem persists, please send us any relevant screenshots and we can investigate the issue further. Thank you for your patience and have a great day!