I keep getting beat for lack of a better term out of money i earn on receipts ive submitted lately. I'm very upset. Ibotta's reasons make no sense and of course ive thrown away the reciepts by the time they inform me for whatever reason they come up with for not crediting me. I absolutely love ibotta but slowly falling out of love
I have also had this problem! I have learned to check for items I did not get credit for. Several times, I’ve had to take a picture of receipt and barcode of item AND the offer on Ibotta. On top of that, each request requires a ton of information! It’s a nightmare when, of course, I should’ve gotten the credit automatically. So far, they have issued the missing credits, but it’s a pain!
This has happened to me numerous times over my years of ibotta-ing. Here are the tricks I've learned to assist me (assuming that the items have matched when submitted in the first place):
I agree it's frustrating at times! When I was a newbie and had my first experience with a rejected offer, I simply responded: Why? And, not surprisingly, I got a canned response. But when I take the time to "explain & state my case (armed with pics/screenshots)," I've always received credit (even tho I often wonder if my time is worth the effort).