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Offer disappeared. Can't reach anyone to help

Mamab
Rewards Hunter

At the end of last week, I was offered a 25% cash back offer to download the extension. I was given 7 days to use it. I went to my selected store and the 25% popped up. I did not activate it at that time. Yesterday, we had our list together and the offer is now 1.5%. The 25% should still be active until this Thursday. I can't get anyone to answer my emails. Did anyone else have this issue? This is the 3rd time I've had problems and its beyond frustrating at this point, but why will nobody email me about it? I'm losing $50 because of this

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7 Replies

Re: Offer disappeared. Can't reach anyone to help

robotmaster
Rewards Hunter

I had the same offer, it disappeared, the same thing that happened to you. No clue how to get it back, not sure Ibotta is actually a scam since I recently started using it.

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Re: Offer disappeared. Can't reach anyone to help

LaraL
Community Manager Community Manager
Community Manager

Sorry to hear you're having difficulties tracking this one down. Did you already submit a ticket to our Care team? If not, I highly recommend doing so as they can provide much better insight than I can.

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Re: Offer disappeared. Can't reach anyone to help

Mamab
Rewards Hunter

Yes, I submitted a ticket yesterday afternoon. I usually hear something, even to say they received it. So, I tried again this afternoon. Thank you 

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Re: Offer disappeared. Can't reach anyone to help

Mamab
Rewards Hunter

I'm sure it's not a scam, although I hate having this issue. I've used ibotta for quite some time now. Have earned over $1320 so far. It's just so frustrating when glitches happen and they don't respond. It's unusual.

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Re: Offer disappeared. Can't reach anyone to help

LaraL
Community Manager Community Manager
Community Manager

Our average response time is somewhere around 32-36 hours, and no later than 48 hours. I imagine you'll receive a response from us at some point later today, but if you don't hear anything by the 48 hour mark, let me know.

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Re: Offer disappeared. Can't reach anyone to help

MrsBlough2020
Rewards Hunter

I had the same thing happen to me. Aggravating as the time slips away that I have to use this offer. I have reached out over the last few days because i am having a number of issues. I'm losing out big time. 

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Re: Offer disappeared. Can't reach anyone to help

donnak
Rewards Hunter

search “get 25% back” in your email-that’s how I found mine. Hope this possibly helps (?). I’m having the issue of Ibotta providing a shopping code. The store doesn’t accept a shopping code. Ugh. Good luck 

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