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Referral Flash Bonus

Christie2
Saver

During the the referral flash bonus I had two friends sign up using the link sent to them through the refer your friends button.  The first one showed up on my team and in my bonus a couple days after she signed up.  The other never has shown up.  I put in a ticket and Ibotta says she didn't sign up using my link. I know she did because I was sitting with her.  After signing up we went shopping together at Walmart for her first deal so I could show her how to do it. Did this happen to anyone else?  That was a BIG bonus to not get when we did everything required!

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4 Replies

Re: Referral Flash Bonus

What-Shot
Super Saver

I don't know how to advise you,  but I am curious whether you are listed under teammates in your friend's account?

If I could not get this resolved directly with customer service, I would request the help of  @LaraL.

Cheering for resolution!

~ibotta.like.you.mean.it~
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Re: Referral Flash Bonus

Christie2
Saver

They got back to me and are saying she didn't use my link to sign up even though she absolutely did.  I was sitting right next to her.  They sent me an article outlining the steps on how to refer someone saying "I hope this helps. " I read the article and the steps it outlines are exactly what we'r did. So I do not get the bonus or any referral money for her. 

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Re: Referral Flash Bonus

LaraL
Community Manager Community Manager
Community Manager

If the ticket is still open I would reply back and let them know what you just shared with us. If it's closed then I would submit a new one and be sure to add in the context from the first. I know it's not convenient, this referral promotion has been pretty chaotic for many savers, as well as our Care team.

Re: Referral Flash Bonus

Ibottalp
Deal Sharer

Did your friend copy and paste your referral code or manually input it?  I know when I signed up my friend didn’t get credit either and I copy and pasted. She got the same response from the care team. Just wondering if it makes a difference. 

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