cancel
Showing results for 
Search instead for 
Did you mean: 

Trouble

Katfly111
Rewards Hunter

When I click on a store it states they are having trouble with my information. What’s wrong?

0 Likes
6 Replies

Re: Trouble

LaraL
Community Manager Community Manager
Community Manager

Hi @Katfly111,

Are you able to provide me with a screenshot by chance? It would help us troubleshoot. 

0 Likes

Re: Trouble

Katfly111
Rewards Hunter

80D64CEE-4861-4B4C-9FFF-55C35E724B5A.png

Re: Trouble

LaraL
Community Manager Community Manager
Community Manager

And just to rule it out, you do have an active internet connection otherwise, right?

0 Likes

Re: Trouble

Christie2
Saver

I've been getting this when I try to ho back to the homepage from here.  I have no trouble loading the community.  I thought I was going to miss my bonus yesterday because I couldn't get the pages with my stores and offers,  but I could get here.  It's odd.

Re: Trouble

Blessed0301
Deal Sharer

When my app dhows internet problem, I restart my phone while in the ibotta app and it works eachtime.

Re: Trouble

LaraL
Community Manager Community Manager
Community Manager

Ok that's really good to know. Sounds like there's something wrong with the link to the community from the app. I'll look into this, thank you!

0 Likes