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Welcome bonus?

LucasQ
Rewards Hunter

My roommate invited me and told me that we can both get the bonus if I register, so I did that. I first did not download the app on my phone because I thought the web is fine. Several days ago I received an email from ibotta said I will get my $20 bonus if I download the app, so I did so. But till now, none of my roommate nor me get the bonus. 

I emailed Ibotta and got the email said that they are giving out the thanksgiving free items as the welcome bonus. That is not fair, why everyone else who registered earlier can get the free thanksgiving deal and also the welcome bonus?