HORRIBLE SERVICE

[fl4ever]

 SOOO - IBotta sends an e-mail that they are taking my money because I have not downloaded in a while. Yet I have going back a year in regards to no longer accepting my stores receipts. Whose fault is that???  There only response was a lie because they will not accept the digital or printed receipts.  

[Rickibotta · Accepted solution]

@fl4ever 

ibotta levies a $3.99 per month fee for accounts that have been inactive for over 6 months, including deactivated accounts.   That fee continues each month until you hit zero.

If you are saying it has been over 6 months since you used ibotta, and it is because they would not let you redeem even one offer at all, and you have emails detailing this issue,  you should open a ticket mentioning that, asking them to reverse all the monies they have taken away for dormancy fees.

Create a Help Desk ticket with the ibotta Care Team by visiting help.ibotta.com or by emailing accountsupport@ibotta.com

It may take 3 or 4 business days for them to get back to you.

[Mkaczorsee]

If you have printed receipts, open a ticket. 
CS will respond in about 48 hours. Don’t lose your money!

[Leistla]

I had no idea that Ibotta charged a fee if your account was inactive.  Just out of curiosity, where would one find that information in the app?  Thanks!

[Saipan]

 

[MaineMom]

I was not aware of this either. I haven't used Ibotta in serval months and just getting back on. Guess I better hurry and get a rebate in! Woza!

[MaineMom]

Very helpful! Thank you! 

[Gemini345]

How much are they taking? 

[Rickibotta]

@Gemini345 

The answer is in this thread.  I already answered this.