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money not transferring

janewhite58
Rewards Hunter

i received an email that transferring money to my account was ok as everything was fixed and it is still not working i reinstalled the app still not working why?

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1 Reply

Re: money not transferring

LaraL
Rewards Whiz

Hi @janewhite58,

It looks like your account is currently locked. You can request that the Care team reviews your account and removes the lock by submitting a ticket. In the app go to Account > Help > Visit Help Center > Submit a request

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