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Question about process using apps

Rewards Hunter

I had a couple of purchases not qualify and I guess I need help with the process using apps. For example, I click on Macy's from Ibotta, and then, within Ibotta, it asks if I want to use the Macys app because it performs better, and I click yes, it takes me to the app and my purchase doesn't count for Ibotta qualifying purchases? I think this happened at Safeway as well.