Hi, I have sent an email to ibotta care about having issues to cash out my earnings, but they have not answered. It is my first time cashing out. Hopefully somebody can give me ideas on how to fix that problem because I do not want to lose my earnings.
You shouldn't lose your earnings. You don't have to take them out at a certain threshold.
Unless you have committed a fraud or something, they should eventually help you and get you your money.
It may take up to a week to get a response from ibotta.
1) When did you send the ticket to ibotta?
2) What specifically is happening when you try to cash out? Where are you trying to cash out to? What is the actual error message you are receiving? Have you tried other methods of cashout? (e.g. paypal direct to bank account, gift card, etc)
3) How did you 'email' them?
Did you log into your account on a computer and then select CNTACT US HEP CENTER.......then on top right of the next screen, select SUBMIT A REQUEST?
On mobile device, you can also select ACCOUNT and then scroll down on next screen to HELP. And then select the menu dropdown (three stacked horizontal lines) at top right of page.
(either way will get you to the right place.. if you did that, then you likely are good and they will get back to you.
it has been two weeks and no response from ibotta help, I have tried to cash out through every method and when I tried with Paypal it said my account is locked. I have no idea why my account is locked, I haven’t done anything wrong. My ticket still open, but no answer.
I had the same problem, and saved the response. Maybe this will work for you.