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Solved! Go to solution

Getting help

JoAnnMason
Rewards Hunter
‎11-11-2020 08:11 PM

Why does ibotta not respond back to emails, tickets and I even messaged them through Facebook?

Does it take an act of Congress or what?

1 Solution

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Re: Getting help

Rickibotta
Deal Master
‎11-11-2020 08:19 PM

They are treading water right now.   This Turkey promotion has really taxed them.  Tickets taking up to a week.  They have very good and accommodating, albeit slow support. 

“about me: Suburbs of Indianapolis Indiana. BOILER UP!! Favorite stores: Kroger & Meijer"

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2 Replies
Solved! Go to solution

Re: Getting help

Rickibotta
Deal Master
‎11-11-2020 08:19 PM

They are treading water right now.   This Turkey promotion has really taxed them.  Tickets taking up to a week.  They have very good and accommodating, albeit slow support. 

“about me: Suburbs of Indianapolis Indiana. BOILER UP!! Favorite stores: Kroger & Meijer"
Solved! Go to solution

Re: Getting help

twarren3041
Rewards Hunter
‎11-13-2020 07:38 PM

Yea, same thing. They suddenly deactivated my account. Why? I have no clue. I think it has to do with the fact that I sometimes capitalize two letters in my email and other times I don't. It goes to the same place. I don't know why that would matter and I'm not sure it does. I have been waiting for three days for some sort of response. All I have gotten so far is automated answers. This is frustrating. During this time of year when you are buying lots of groceries and really need the money, I can't get help.