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I asked a question about the browser extension several days ago with no reply

sharonpa
Shopper

On the browser extension, when I open Shipt, I've used the extension 2 times with no problem, but about a week ago now, everytime I open Shipt, the ibotta extension small box says "Whoops. Something went wrong" and nobody is letting me know how to fix this. I've posted 2 times and I've submitted a ticket to ibotta on Monday with no answer yet. I just want to know how to correct this problem please!

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Re: I asked a question about the browser extension several days ago with no reply

sharonpa
Shopper

I just now got a reply to my email. Here is how to fix it: In order to help resolve the issue, please try the following:

  • - Press on the Ibotta Browser Extension.
  • - Click “Remove from Chrome”.
  • - Select “Remove” on the following pop-up screen.


Then:

  • Update the Chrome Browser if needed.

  • Access the Chrome Store and search for the Ibotta Browser Extension.

  • Select “Add to Chrome”.

  • Then go shopping at your favorite online retailer.