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JCPenney and Kolh's credit denials

Rewards Guide

So, I am constantly being denied credit for JCPenney and Kolh's online purchases. Every time a ticket is generated  AND if It shows up in notifications I get credit. No matter what the purchase is.

The rest of the time a ticket is generated but doesn't show up in the notifications and I don't get credit. It's hit or miss.

I made a JCPenney online purchase this week and purposely DIDN'T use a coupon. A ticket was generated but  didn't show in notifications, so I emailed. 

Guess what credit denied because they said that I used a coupon! I didn't. I paid full price. I did this on purpose to test the system. It's broken!

Come on ibotta, get it together please.