Locked account

[Kaylynn]

My account has been locked from withdrawing I submitted a ticket 7 days ago does anyone know The maximum amount of time to wait for a response I didn’t do anything to get the account locked it just randomly locked I’m so confused 

[Dana]

They get 1000s of tickets a day and are working from home becasue of the pandemic they will get to you. There's many reasons why it could lock an audit, they think you did something fraudulent, you tried to take out a large sum at one, you tried to take money out as soon as you got it etc.