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New ibotta iPhone system requirements

cweiner31
Rewards Guide

Posting on behalf of a friend who also uses ibotta but is not a member of the community. She got the attached email saying she needs to update her phone's software to keep using ibotta but she has an iPhone 7 with iOS 14. Her father has an iPhone 6S and also got the same email. Have other people here gotten the message and know what models actually will be affected?

20210410_114625.jpg

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7 Replies

Re: New ibotta iPhone system requirements

Dana
Deal Expert

I use an android and upgraded in Feb. Ibotta and other apps stop putting apps on older phones. If your friend has 14 she's fine. As for her dad if he can't upgrade to 13 or better then he will lose access to ibotta since they will no longer be available on 12 and under and will need to upgrade the phone if he wants to keep using it. This happens to all apps eventually not just ibotta.

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Re: New ibotta iPhone system requirements

FelskyNY
Deal Master

@cweiner31   I have a Samsung - but I just have to say that stinks if he can't upgrade and they don't support IOS 13 any longer.  

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Re: New ibotta iPhone system requirements

Sorensoj
Core Shopper

That’s good that Ibotta let people know ahead of time vs. just changing the app requirements and letting people find out by customer support tickets.

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Re: New ibotta iPhone system requirements

Icequeen813
Rewards Whiz

@cweiner31  Time for new phones... they’re obsolete 

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Re: New ibotta iPhone system requirements

cweiner31
Rewards Guide

Thanks @Dana.  I guess the question then is why did they send such an alarming email out to users who will not be affected? Why not send them only to users running an older operating system? And if they couldn't do that, why not say that they may be running a device that will no longer be supported instead of saying they are using a device that will no longer be supported?

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Re: New ibotta iPhone system requirements

cweiner31
Rewards Guide

@Icequeen813 no, keep those old phones running as long as possible if they work! Cheaper and better for the environment not to keep replacing electronics.

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Re: New ibotta iPhone system requirements

Dana
Deal Expert

@cweiner31  it's a email sent to all people. They can't see everyone who has a phone that is going to be stopped.

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