@DLC , I have had where I redeem a receipt then it does a disappearing act until the time that it goes through. Once it’s done pending it then shows up under my past earnings. How long has it been since you submitted it? If it’s been more than the usual pending time, I would definitely put a ticket in.
@DLC On your home page under name there should be a light blue banner says pending transaction amount.Make sure you update your account profile w email address, so you’ll be aware once your account is credited .Some online retailers take 60-90 days for earnings to post