Is anyone else having issues with offers not appearing “checked” after they’ve been selected? I added offers to a Target run before headed out this evening but had to add again once arrived at store. Just started my Walmart list preparing for tomorrow’s trip and had to select a few things several times before I gave up. Maybe I need to log out and log back in???
I have never had this happen. That is bizarre.
Hope it rights itself. That would be frustrating.
I can think of two possible reasons for unselected rebates:
1. You select a rebate and within 10 seconds, without you touching anything, the rebate unselects itself. I have seen this several times, but it usually only happens on that particular rebate. Luckily, it doesn't happen very often and it is a known issue.
2. It is possible the offer was removed and then added back. Ibotta can change offers at any time. Maybe there was a mistake and they were trying to fix it.
In both these cases, if you bought the item and did not get credit, I would open a request and explain the situation. Include screenshots of the item in the app along with your receipt. It takes about a week to get a response.
Always scan your items in the store before purchasing to make sure the offer is still there.