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Something went wrong

Jalal
Shopper

Hi, I recently got $30 from referrals and when I try to spend it the money by buying a $20 bass pro shop gift card it said “something went wrong we couldn’t process your request we’re looking into it, but you can reach out to I bought a car if you need help.” CAN A SOMEONE PLEASE HELP ME ASAP. I read all the articles and nothing worked, my account is verified, the app is updated, the phone is updated, but I seen in a article where you have to clear cache and I don’t know what clear cache means. That probably isn’t the problem though. Can someone please help me and get me this gift card. I don’t want to get my account locked because, I’ve seen people get there account locked for no reason. PLEASE SOMEONE HELP, IVE DONE EVERY THING IN THE ARTICALS.

7 Replies

Re: Something went wrong

OBSHOP
Super Saver

@Jalal 

I have had the same issue when purchasing Bass Pro GC.  You have two options available for purchasing.

  • Withdraw funds
  •  Buy GC (formerly known as pay with Ibotta)

Whenever I would review and selecting payment method. I would receive ooops something went wrong message.  

What you can do is exit out close your app browser reopen and open the gift card tab.  In most cases I found that the transaction was completed eventhough an error message was displayed. 

Paying full price is optional

Re: Something went wrong

cjwoody
Core Shopper

@Jalal I agree with @OBSHOP ... withdraw as cash, and then buy the Bass GC through Ibotta. You’ll get 7% in Ibotta rewards on top 😃.  

Re: Something went wrong

Jalal
Shopper

How would I withdraw funds, last night about the same time this was posted I added my PayPal and it brought up another error message. Do I go on payment methods and add my debit card?

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Re: Something went wrong

OBSHOP
Super Saver

@Jalal 

By adding your debit card gives you the option to purchase GC charged to your debit card. If you have adequate funds available. Ensure you can withdraw as desired.  I would get that issue resolved before adding debit card.

Paying full price is optional

Re: Something went wrong

Jalal
Shopper

Can I put the money in my debit card without buying a gift card?

Tags (3)
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Re: Something went wrong

LaraL
Community Manager Community Manager
Community Manager

Yes you can, that's how I do it personally. You should be able to link your bank account and do it that way.

Re: Something went wrong

Jalal
Shopper

Ok, I,ll try