So I bought 2 bags of Elizabeth granola at Sprouts and I think I was supposed to get $3 back ($1,50 each) but I just checked my credit and it’s for $7.50! But the offer is gone now and I can’t check it - so #1 how do I know how much I was supposed to get (maybe I’m remembering this wrong) #2 how do I fix this if it is wrong? Any advice would be helpful
My Purely Elizabeth Granola offer is $1.50 limit 5. It looks like they gave you credit for 5. You can submit a ticket to tell them what happened. They may even let you keep the extra cash for being honest.
@Be-Bop-A-Lula Well you were right! They thanked me for reporting it and told me I could keep the overpayment. 😎. Probably too much trouble to take it back - but it’s a good feeling knowing it won’t be an issue in the future.
Check the email they send you. The details include how many offers and the total.
So your email likely said $7.50 for the product with an X5 next to the product name.
I have had this happen a handful of times. They have also always told me 'thanks for your honesty and keep the money', but one time it was a big mess. I should have gotten $7, but they paid me $10. I notified them, and when they reworked the ticket, they reduced my total amount to $5. Then I had to continue the ticket. After about 3 weeks it got resolved. (i.e. no good deed goes unpunished)
Glad you got it resolved without issue.