I am new to this forum. Recently, one of my submitted receipt was stuck in pending for a week so I submitted a help ticket. Shortly after, 8 of my previously processed credits got reversed with issue that receipts submitted was digital/duplicate. I update the help ticket attaching all the receipts and got a standard reply about digital/duplicate receipts. Then 2 more got reversed. Update the ticket again attaching the receipt and the same standard digital/duplicate reply. I am so confused and frustrated with Ibotta. I can’t get them to review the receipts. Any suggestions?
@LaraL Thank you for your reply but I am very confused. How can previously submitted and credited receipts from weeks and even months ago become invalid when I have not returned anything. From what I can piece together from the history still available is that these reversal is about $56.85. Is there nothing that can be done to get Ibotta to review them. I do have the original receipts (attached to the help ticket). Please advise.
@LaraL How/Why are these credit reversals justified is what I am trying to find out from Ibotta help ticket that I opened but no reply to this question, just their standard reply without any details. I am angry and frustrated of being accused of fraud when Ibotta won't share any details. Anyways, thanks you very much for trying.