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Re: Account lockout megathread

Pakkycreations
Rewards Hunter

Hello, my account has been deactivated. It must’ve been when I tried logging into my sisters phone since my app wasn’t allowing me to upload a receipt.  I had to email Ibotta since I couldn’t log in to create a ticket. 

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Re: Account lockout megathread

MHB
Shopper

Wish I had seen all of the problems before I accumulated over 200.00 . Didn't have a problem until recently. I don't understand why I can get Ibotta ads in email but my gift cards wont come through? Yes I have submitted tickets. I am very disappointed, this was Christmas money for my grandkids. It worked great until 3 days ago. 

Re: Account lockout megathread

Alyssiairvin
Rewards Hunter

I am definitely having this same issue on my account, being unable to withdraw my funds and having no one to handle this issue can be frustrating 

Re: Account lockout megathread

Mzkyleighjamie
Shopper

my account only got locked out when I tried to use the referral feature. Unfortunately my referrals were valid and not from my same household or same phone so I’m not sure why I can’t use it, but I recommend stealing clear of them. If you have never used referrals and still got locked out I’m not sure why it would happen otherwise and may be a technical issue. They were able to fix my account in less than 5 days. 

 

Re: Account lockout megathread

HungSolo86
Rewards Hunter

I also haven’t been able to withdraw money from my account. It’s very frustrating 

 

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Re: Account lockout megathread

howie454
Rewards Hunter

@LaraL can you tell me why my account was deactivated? i wasnt able to upload a receipt so i used my sister phone to log in, would that cause a deactivation? im missing out on deals and my bonuses all because they just deactivate vs checking in

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Re: Account lockout megathread

Mayuri
Rewards Hunter

I don't remember my account password and I was deactivated without any notification, I have money in my balance and would like to continue using my account 

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