Any issues with Kroger receipts (King Soopers in Colorado) taking long to process?

[vani8]

Is anyone having issues with receipts pending way after 48 hours? I purchased on 8/6 and still haven't received my credits. It is usually processed within a few hours.

[NicoleFofoa]

I had an issue with the Scotties tissue at dollar tree.  Bought them on 8/6 and pending until today when I sent in a ticket inquiring about it. An hour or two later it went through.

[vani8]

I submitted ticket after 2 days and still haven't received a response or my credits. 

[Jspang]

Yes. I submitted my receipt on August 5th and it is still pending. I sent an email to the help desk yesterday and have also heard nothing. 😕

[Rickibotta]

Vani, I have never had a problem with ibotta  pending with Kroger, and I submit perhaps 15 to 20 receipts a month.  I'm assuming you submit receipts, correct?  I have a linked account, but I believe Kroger system-wide still requires receipt submission.  

I am having delays from Kroger with my KCB though lately.

[vani8 · Accepted solution]

My receipt was finally processed on the 12th. No explanations given by customer service for delay.  

[Rickibotta]

I still have one ticket open that I opened on August 2.  I keep clearly explaining my issue and they keep not reading the whole thing, and not correctly working the ticket.   I think I have submitted 8 or 10 replies in the thread to get a few bucks.   It almost feels like the make it hard enough that you will just give up.....lol.  

[vani8]

I love the app but customer service is definitely lacking. I feel the same way when I submit tickets,  if they could just read what my issue is then we don't have to go back and forth on tickets.

[drkipers]

I am ready to delete the app over their customer service!  I have three open tickets.  They ask the same question over and over.  One pending from MARCH.  One the wrong % back and a duplicate payment.  Awful!!!