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Anyone else's team members disappear?

ginny004
Deal Sharer

Mine disappeared yesterday,  all 25 of them. I have unlinked and relinked Facebook and a few other things but no luck resolving.

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4 Replies

Re: Anyone else's team members disappear?

Dana
Deal Expert

Teammates hasn't been working properly since July last year Ibotta knows of the issue

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Re: Anyone else's team members disappear?

ginny004
Deal Sharer

@Dana Mine was working fine until yesterday

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Re: Anyone else's team members disappear?

LaraL
Community Manager Community Manager
Community Manager

Hi @ginny004,

I know this isn't the most convenient response but would you mind submitting a ticket? It's possible our care team can reconnect you, or at the very least document this so we can investigate it. 

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Re: Anyone else's team members disappear?

tjarman
Shopper

Mine have also disappeared. I show no team work activity for months. I have submitted a ticket and the first response only reiterated what I told them. Not helpful. Second response was a simple "we'll look in to it". Then I received a survey request which seems my ticket was closed. The issue was not resolved. A friend and former (prior to the glitch) team member says she sees me on her team. What is going on? 

 

The only thing I can think of is maybe it's a result of changing my email in the app? 

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