Very angry! I am a long time ibotta user, over $1600 so I understand how it operates. My walmart had none of the Turkey roasts so upon rereading the offer noticed that it was good on other butterball turkeys. Scanned the butterball ready to roast and offer matched. Redeemed the receipt and showed as offer matched but then the $9.98 was not included in the total. Resubmitted, same thing. Emailed help and was told product did not match. Very aggravated. Never had upc and offer match and then not paid. I submitted help ticket again...anyone else have this issue?
I did not have this issue. I purchased the Butterball Ready to Roast and everything went fine. However, I have had offers that did not scan, but should have. I simply submitted a request and documented every which way. Ibotta customer support came through.
I would submit a request and be patient. It could take a few days.