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Can't connect to cash out...ideas?

Estygal4
Rewards Hunter

I am trying to cash out $27...when I put in PW it goes to a page with a cactus and says 'can't connect' and retrywhich does nothing. Have tried my phone's data..my home wifi and even Dunkin Donut wifi ?

Any advice or info appreciated..thanks

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3 Replies

Re: Can't connect to cash out...ideas?

Leanne0505
Deal Sharer

You may need to restart your phone. Works for me every time! If that doesn't work, you can uninstall and reinstall. When you log back in your info and balance will be there. You may need to reconnect to your PayPal.....  but you should be good to go!

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Re: Can't connect to cash out...ideas?

Dana
Deal Expert

Look for an update unistall and reinstall shut phone off on clear cookies cache those are the normal fixes when there's problems. If that does work yoiu might be locked out.

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Re: Can't connect to cash out...ideas?

mmoore01
Rewards Whiz

There was an Ibotta update dated 01/13/21.  Check to see if you have an update waiting.

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