@Allstarsaver I see notes on your account as recent as the 18th, but it does look like they're still looking into something. The turnaround time is a bit closer to a few days rather than 48 hours in this scenario, so I would maybe try submitting a ticket again if you don't hear anything by the end of the day today.
I can attest to iBotta Not being a scam. There does seem to be a waiting period of around 2 weeks on new accounts before you can use your earnings. I've been purchasing gift cards with my earnings rather than withdrawing cash, but it is a legit way to earn free money for your shopping. They are helpful when there is issue, so please submit a support ticket if you have verified your account and still cannot withdraw.