@LaraL can we you start a mega thread for not being able to cash out? Will the new site be able to ask some questions before people post to move it into a specific thread like a tag on the topic? That would help if possible.
@ashrich92 try opening a care ticket if you validated all of your information and still can’t cash out if you’re new so they can review your account activity.
I looked at your account and not seeing any funds that you're able to withdraw. At the moment I don't believe this is an account lockout issue so I'll leave it here, but feel free to send me a private message with your email address that's associated to your account (in case I'm seeing the wrong one).