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Cant withdraw earnings

AlmightySosa
Shopper

I’ve created my Ibotta account recently and I’ve been unavailable to withdraw my 82 dollars that I have in my account currently.


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Re: Cant withdraw earnings

Saving4Fun
Moderator
Moderator

@AlmightySosa 

First, check to make sure you’ve verified your account. Second, if you haven’t already created a ticket in the Ibotta Care Center, please do so as soon as possible (see below for instructions to verify your account and submit a ticket). 

Ibotta uses an auto-tracking software to monitor for any unusual account activity, which is a security feature, meant to protect both Ibotta and the user. There are a number of factors that can trigger the automatic block, so don’t let that concern you. It happens quite often with new accounts, and the Care Team will review everything as soon as possible. Average wait time is 24-48 hours.

Keep us posted!

Account Verification:

7C924D38-AD0E-44A4-BD02-DF02075A5326.jpeg

  • Click ACCOUNT in the bottom right corner of the app
  • Click SETTINGS
  • Click VERIFY

*If your account needs to be verified, you will see an option to verify it.
* If you don’t see an option to verify, then you’re all set — no action needed.

Create Ticket:

0F7CE12F-4136-467D-BF85-C4BB4F4A30E4.jpeg

  • Click here to access the Ibotta Care Center
  • Click the 3 bars at top right 
  • Click SUBMIT A REQUEST
  • Select WITHDRAWING CASH
  • Choose the option you plan to use to transfer your earnings 

 

 

 

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51 Replies
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Re: Cant withdraw earnings

Dana
Deal Expert

Do you have your paypal and/or bank account set up for withdrawal

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Re: Cant withdraw earnings

AlmightySosa
Shopper

Yea

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Re: Cant withdraw earnings

Loves2Save
Skilled Saver

Submit a ticket. I think it’s really frustrating that they flag new accounts and make people jump through extra hoops. If you already verified all of your information, your best bet is to submit a care ticket in the application. Best of luck!

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Re: Cant withdraw earnings

Saving4Fun
Moderator
Moderator

@AlmightySosa 

First, check to make sure you’ve verified your account. Second, if you haven’t already created a ticket in the Ibotta Care Center, please do so as soon as possible (see below for instructions to verify your account and submit a ticket). 

Ibotta uses an auto-tracking software to monitor for any unusual account activity, which is a security feature, meant to protect both Ibotta and the user. There are a number of factors that can trigger the automatic block, so don’t let that concern you. It happens quite often with new accounts, and the Care Team will review everything as soon as possible. Average wait time is 24-48 hours.

Keep us posted!

Account Verification:

7C924D38-AD0E-44A4-BD02-DF02075A5326.jpeg

  • Click ACCOUNT in the bottom right corner of the app
  • Click SETTINGS
  • Click VERIFY

*If your account needs to be verified, you will see an option to verify it.
* If you don’t see an option to verify, then you’re all set — no action needed.

Create Ticket:

0F7CE12F-4136-467D-BF85-C4BB4F4A30E4.jpeg

  • Click here to access the Ibotta Care Center
  • Click the 3 bars at top right 
  • Click SUBMIT A REQUEST
  • Select WITHDRAWING CASH
  • Choose the option you plan to use to transfer your earnings 

 

 

 

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Re: Cant withdraw earnings

AlmightySosa
Shopper

Thanks I’ve summited my ticket I will let you know if my problem gets fixed

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Re: Cant withdraw earnings

OBSHOP
Deal Expert

@Saving4Fun 

I have not encountered any issues withdrawing my funds. Your detailed explanation for a likely resolution is so detailed and easy to use I want to say thank you and nominate you for a guest speaker at the 1st annual Ibotta convention.

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Re: Cant withdraw earnings

Saving4Fun
Moderator
Moderator

@AlmightySosa Awesome! Just a heads up... the Care Center is being inundated with support requests, due to an issue with the National Hummus Day offer. I’ve seen numerous Community members mention that they’ve submitted tickets for that issue, so there’s most certainly a backlog at the moment. If your account is not unlocked by Monday, let us know and be sure to tag @LaraL. She’s our Community Manager (an Ibotta employee) and can check the status after 48 hours. She will need your ticket #, which you can find in Ibotta Help.

3621ECE7-A977-4267-A224-C67761BFF70E.jpeg

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Re: Cant withdraw earnings

Nique
Skilled Saver

This may be a nice “how to” to add to the relaunched community.

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Re: Cant withdraw earnings

AlmightySosa
Shopper

They responded they said that in a few days to try to withdraw and it will work. Thank you for the help