Accepted Solutions
First, check to make sure you’ve verified your account. Second, if you haven’t already created a ticket in the Ibotta Care Center, please do so as soon as possible (see below for instructions to verify your account and submit a ticket).
Ibotta uses an auto-tracking software to monitor for any unusual account activity, which is a security feature, meant to protect both Ibotta and the user. There are a number of factors that can trigger the automatic block, so don’t let that concern you. It happens quite often with new accounts, and the Care Team will review everything as soon as possible. Average wait time is 24-48 hours.
Keep us posted!
Account Verification:
- Click ACCOUNT in the bottom right corner of the app
- Click SETTINGS
- Click VERIFY
*If your account needs to be verified, you will see an option to verify it.
* If you don’t see an option to verify, then you’re all set — no action needed.
Create Ticket:
- Click here to access the Ibotta Care Center
- Click the 3 bars at top right
- Click SUBMIT A REQUEST
- Select WITHDRAWING CASH
- Choose the option you plan to use to transfer your earnings
First, check to make sure you’ve verified your account. Second, if you haven’t already created a ticket in the Ibotta Care Center, please do so as soon as possible (see below for instructions to verify your account and submit a ticket).
Ibotta uses an auto-tracking software to monitor for any unusual account activity, which is a security feature, meant to protect both Ibotta and the user. There are a number of factors that can trigger the automatic block, so don’t let that concern you. It happens quite often with new accounts, and the Care Team will review everything as soon as possible. Average wait time is 24-48 hours.
Keep us posted!
Account Verification:
- Click ACCOUNT in the bottom right corner of the app
- Click SETTINGS
- Click VERIFY
*If your account needs to be verified, you will see an option to verify it.
* If you don’t see an option to verify, then you’re all set — no action needed.
Create Ticket:
- Click here to access the Ibotta Care Center
- Click the 3 bars at top right
- Click SUBMIT A REQUEST
- Select WITHDRAWING CASH
- Choose the option you plan to use to transfer your earnings
@AlmightySosa Awesome! Just a heads up... the Care Center is being inundated with support requests, due to an issue with the National Hummus Day offer. I’ve seen numerous Community members mention that they’ve submitted tickets for that issue, so there’s most certainly a backlog at the moment. If your account is not unlocked by Monday, let us know and be sure to tag @LaraL. She’s our Community Manager (an Ibotta employee) and can check the status after 48 hours. She will need your ticket #, which you can find in Ibotta Help.
