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Re: Cant withdraw earnings

RTYL21
Shopper

Ok thank you

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Re: Cant withdraw earnings

Aguilar0526
Shopper

I have summered several tickets for pass 4 days @LaraL  please help any issue on my account 

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Re: Cant withdraw earnings

Rickibotta
Deal Master

@Aguilar0526 

Do you mean you have submitted several tickets?

"about me: Suburbs of Indianapolis Indiana. BOILER UP!! Favorite stores: Kroger & Meijer"
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Re: Cant withdraw earnings

LaraL
Community Manager Community Manager
Community Manager

Please stop submitting duplicate tickets. I spoke with the team handling all this yesterday and they're very backed up with tickets on this issue. They are currently working through all of these, so I encourage you to be patient.

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Re: Cant withdraw earnings

Rickibotta
Deal Master

irony:  Aguilar0526  submitting multiple tickets to fix a problem while complaining that support is too slow in responding

"about me: Suburbs of Indianapolis Indiana. BOILER UP!! Favorite stores: Kroger & Meijer"
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Re: Cant withdraw earnings

Freshxedits
Deal Sharer

Im in same boat a friend referred me I already shop and use recipts for fetch so i gave ibotta a try its great already saved 26$ in two days of shopping but get same message when trying to cashout to bank or my paypal how long does it usually take once a ticket is opened on this matter i read a lil bit about new accounts being locked at first for security reasons.

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Re: Cant withdraw earnings

Rickibotta
Deal Master

@Freshxedits 

Ticket response can take up to a week, but generally is 2 or  3 days.  They recently told us that new users must wait 48 hours before they can check out.  If you are outside that window, see what their response is with the ticket.  

  • Try to be patient
  • Do not submit multiple tickets for the same issue
  • If you think of additional information, update the open ticket
  • If you get stuck after a few back and forths with the care team, you can always ask LaraL, the ibotta community admin to see if she can find out anything further

ibotta at times has very slow response, especially if it takes a few back and forths, but as slow as they can be, they are even moreso fair and accommodating.  So if you are owed your money, I have faith you will get it.

"about me: Suburbs of Indianapolis Indiana. BOILER UP!! Favorite stores: Kroger & Meijer"
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Re: Cant withdraw earnings

Freshxedits
Deal Sharer

Thank you yes I believe i am just inside that 48hr window or may just have passed it recently today ill wait no rush love the app it always helps saving money now days and beats couponing lol

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Re: Cant withdraw earnings

Freshxedits
Deal Sharer

Quick update i was outside the 48r window come 12:30 today so i went and trued and successfully cashed out 20 of the 26 to my bank 😁

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Re: Cant withdraw earnings

Rickibotta
Deal Master

@Freshxedits 

Glad it worked for you.

Can you tell me when your signup date is? 

(Click ACCOUNT on bottom of screen and select YOUR EARNINGS.  (top of screen will say MEMBER SINCE)

Just trying to figure out if it is 48 hours from signing up, or 48 hours from first purchase.

 

I had often speculated that a situation like yours would be very rare if you signed up, redeemed $20, and requested payout all within 48 hours.   Maybe it is more prevalent than I suspected. 

(I have eaten Wasa and drank Runa, so eating a bit of crow should not be a problem for me.)

"about me: Suburbs of Indianapolis Indiana. BOILER UP!! Favorite stores: Kroger & Meijer"