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Chrome Browser Extension Hasn't Worked

JBCra
Rewards Hunter

I have the Chrome Browser Extension and have clicked on the Activate button many times to no avail.  I never receive any money in my Ibotta account.  Any ideas why?

 

4 Replies

Re: Chrome Browser Extension Hasn't Worked

Dana
Deal Expert

I don't use the extension but did you make a qualifying purchase on the extension? If you have you need to put in a ticket fir credit.

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Re: Chrome Browser Extension Hasn't Worked

LaraL
Community Manager Community Manager
Community Manager

@JBCra Would you mind providing some more details about when you're seeing this? What's happening with the Activation button exactly?

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Re: Chrome Browser Extension Hasn't Worked

JBCra
Rewards Hunter

Hi, I click the activate button but have never seen any money go into my Ibotta account.

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Re: Chrome Browser Extension Hasn't Worked

LaraL
Community Manager Community Manager
Community Manager

But the activating animation does finish, right? I ask because I had heard something similar recently. In regard to not getting the money into your account, submitting a ticket should be the most efficient way for us to resolve that.

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