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Community Guidelines - Please stay kind and respectful

ScottyS
Former Ibotta Employee

Hello Savers!

We have a lot of new Savers that have joined the community recently! I wanted to share a reminder to please be kind and respectful to your fellow Savers.

We have Community Guidelines for this platform that we expect members to adhere to. Ibotta reserves the right to remove any posts that do not adhere to these guidelines or that violate our Terms of Service and Terms of Use, and Ibotta may block or remove anyone who violates these guidelines repeatedly in Ibotta’s sole discretion.

We want to make sure this is a place of positivity for all of you! Be friendly, be fair, and use common sense. If you have a question, feel free to “search” the community before posting. Your question may have been answered or addressed in a previous post.

Also, please also be aware that our Ibotta Care team is currently working on a very high influx of tickets that have come in. While it can take up to a week to receive a response, rest assured that your issue will be resolved. We appreciate your patience. Don't forget - you can find a lot of answers through our Help Articles! This includes a helpful article that walks through how to use the Free Thanksgiving Dinner offers and answers to common questions.

Thank you! 

3 Replies

Re: Community Guidelines - Please stay kind and respectful

NiaBurch
Shopper

Hi ! I can't redeem my ibotta rewards and I just hit $50. It won't let me link my bank account or PayPal. Do you know how to fix it ? 🥺 Help please - from a #SmallNewCouponer😔 also, thank you for any tips and tricks, quick fixes, and/or ways to get in touch with the ibotta team  💛💛💛

Re: Community Guidelines - Please stay kind and respectful

Plattepuss
Rewards Hunter

In answer to your question, it might not be the app. It might be an issue with your phone. 

1. Try turning off and on your phone.

If that doesn't work:

Sign out then sign back in.

If that doesn't work:

Uninstall and reinstall the app.

Once you sign back in you shouldn't lose anything. I sometimes have issues with certain apps. 

Plattepuss

Re: Community Guidelines - Please stay kind and respectful

MommaBurnley
Rewards Hunter

I had trouble redeeming one day and just gave up.  I opened the app the next morning and everything worked fine.  I think sometimes you just have to log out and log back in.

L. Burnley