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Community Guidelines - Please stay kind and respectful

ScottyS
Former Ibotta Employee

Hello Savers!

We have a lot of new Savers that have joined the community recently! I wanted to share a reminder to please be kind and respectful to your fellow Savers.

We have Community Guidelines for this platform that we expect members to adhere to. Ibotta reserves the right to remove any posts that do not adhere to these guidelines or that violate our Terms of Service and Terms of Use, and Ibotta may block or remove anyone who violates these guidelines repeatedly in Ibotta’s sole discretion.

We want to make sure this is a place of positivity for all of you! Be friendly, be fair, and use common sense. If you have a question, feel free to “search” the community before posting. Your question may have been answered or addressed in a previous post.

Also, please also be aware that our Ibotta Care team is currently working on a very high influx of tickets that have come in. While it can take up to a week to receive a response, rest assured that your issue will be resolved. We appreciate your patience. Don't forget - you can find a lot of answers through our Help Articles! This includes a helpful article that walks through how to use the Free Thanksgiving Dinner offers and answers to common questions.

Thank you! 

6 Replies

Re: Community Guidelines - Please stay kind and respectful

NiaBurch
Shopper

Hi ! I can't redeem my ibotta rewards and I just hit $50. It won't let me link my bank account or PayPal. Do you know how to fix it ? 🥺 Help please - from a #SmallNewCouponer😔 also, thank you for any tips and tricks, quick fixes, and/or ways to get in touch with the ibotta team  💛💛💛

Re: Community Guidelines - Please stay kind and respectful

Plattepuss
Rewards Hunter

In answer to your question, it might not be the app. It might be an issue with your phone. 

1. Try turning off and on your phone.

If that doesn't work:

Sign out then sign back in.

If that doesn't work:

Uninstall and reinstall the app.

Once you sign back in you shouldn't lose anything. I sometimes have issues with certain apps. 

Plattepuss

Re: Community Guidelines - Please stay kind and respectful

MommaBurnley
Rewards Hunter

I had trouble redeeming one day and just gave up.  I opened the app the next morning and everything worked fine.  I think sometimes you just have to log out and log back in.

L. Burnley

Re: Community Guidelines - Please stay kind and respectful

Yushiulin
Shopper

In responding to the “Ibotta Care team is currently working on a very high influx of tickets that have come in.”

I have been experiencing the worst error since I started using ibotta more intensively. Usually there’s error here’s and there but usually can be resolved quickly after contact customer service. The past two weeks, they put out more bonus, but the app just didn’t catch up the increased complication. After individual rebates resolved by agent, they were not counted toward bonus and the agent seems not trained to understand the bonus need to be take into consideration if you agree that a rebate is missed by the system. I have been back forth with the agent for a week but still not resolved. It is really hard to lose patience on them as I am spending hours putting together the offers image and order images on one screen for them to understand but it seems my effort is all wasted. From what they responded I feel they are not even reading my response just quickly trying to dismiss the issues. I think the app need to be improved to have more detail records so that the customer don’t need to put together information that agent is asking for manually.

Even a simple reply through the earring screen. I would assume that since I am reporting from a particular receipt of one missing offer. So I only need to note which item/offer from this same receipt is missing. The agent will come back to ask me to provide receipt image and product purchased. How can this happen? As I can see the receipt image then I can choose to report an issue from there, why the agent doesn’t know the request was submitted from a particular receipt??? There’s also no way to attach image at the time report so that a simple issue report would require several email back forth already. I can see that the more promotion bonus is added. The more issue would pop up and the way the reporting process is just make things more complicated and harder to read and understand the entire picture.

I admit that I did lost temper on the agents this time, I can see their job is not easy as well as I can see how the app is not helping us see the transactions clearly. That’s why I am trying to help in anyway that can put together all the transaction in one place so they can rely. It is hard, and time consuming on my side already so when their response is throwing out all the effort trying to help them see the big picture really make me lose it!!! I am spending my holiday hours here constructing all the evidences for them but they are just not taking it…and not a thanks as they think this is my responsibility!

As a business analyst, I know all these issue can all be improved via the improvements of the app, if the developers know exactly what customer service‘a process when deal with an issue.

Re: Community Guidelines - Please stay kind and respectful

LadyT1970
Saver

I tried to get my reward right after I reached the$25 mark I tried about a week later and it let me.

Re: Community Guidelines - Please stay kind and respectful

LadyT1970
Saver

Sometimes you have to wait and try again later. Last week I wanted to cash out $50 to Amazon gift card. it would not give me the Amazon gift card. after several days Amazon appeared on the list, I then had no trouble transferring my earnings to my Amazon account. I Love Ibotta.