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Credit for incorrect product

OBSHOP
Super Saver

@LaraL , and Ibotta Shoppers, 

I purchased one jar of Jif no sugar peanut butter from Walmart 04/05/2021. I used Walmart pay to purchase my items.  When I reviewed offers matched I noticed, I received credit for one bottle of Sweet Baby Ray's BBQ sauce instead of the purchased item JIf peanut butter.  Has this happened to anyone else? The reward for both items is .75 however I did not purchase BBQ sauce, I purchased peanut butter.   I submitted a trouble ticket for this issue.  When the process is automatic when using Walmart pay user cannot make product corrections.

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2 Replies

Re: Credit for incorrect product

LaraL
Community Manager Community Manager
Community Manager

I'd be curious to hear if anyone else has seen this as well.

0 Likes

Re: Credit for incorrect product

OBSHOP
Super Saver

@LaraL 

The Ibotta care team expeditiously resolved my issue. This redemption was made using Walmart pay. 

The incorrect product BBQ sauce and credit was removed.  The correct product Jif peanut butter and credit was added. 

My issue was resolved within 24 hours. 

 

OBSHOP

N, MS

 

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