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Double credited

Lbabies
Deal Sharer

I wasn't sure which board to post this on, so forgive me if this is the wrong one. I had linked my Wal-Mart account to Ibotta, to do an online purchase. I just added my receipts to my purchase history on the Walmart app and Ibotta re-credited some of my purchases. I submitted a ticket on one of them, but it could be days before they read it and I don't want my account banned. Is there anything else I can do?

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13 Replies

Re: Double credited

OBSHOP
Super Saver

@Lbabies @LaraL 

I had the exact issue last week.  Take a screen shot of the overpayment and let the Care Team know what the issue is as a courtesy copy @LaraL 

Ready, Set, Shop

Re: Double credited

Rickibotta
Ultimate Saver

@Lbabies @OBSHOP 

Are you linked?  I (unlinked) add receipts all the time, and I have never had this issue.

"Remember, coupons are the only money you can print without the Feds getting involved"

Re: Double credited

LaraL
Community Manager Community Manager
Community Manager

We're aware that this can happen, but you honestly already did everything that we would ask. I wouldn't worry about action be taken against your account.

Re: Double credited

OBSHOP
Super Saver

@Rickibotta 

I unlinked my account last year when the items I purchased were not credited to my account. 

Ready, Set, Shop
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Re: Double credited

Be-Bop-A-Lula
Super Saver

My Walmart In-store is unlinked and I submit receipts, but my Walmart online is linked.

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Re: Double credited

Lbabies
Deal Sharer

@Rickibotta Yes. I linked it to make an online purchase, and forgot to unlink

 

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Re: Double credited

Lbabies
Deal Sharer

@Be-Bop-A-Lula How did you separate the 2, if you don't mind guiding me? Is it under the same email?

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Re: Double credited

Lbabies
Deal Sharer

@OBSHOP I submitted a ticket as as soon as it happened. I unlinked ALL of my accounts a year or more ago, for the same reason. I only relinked it bc I was going to place an online order that had offers on it.

Re: Double credited

Be-Bop-A-Lula
Super Saver

@Lbabies Walmart In-Store is separate from Walmart online.  When I set mine up there were only 2 Walmart options in-store and online grocery pickup. I left Walmart in-store unlinked, so must scan receipts and online Walmart Pickup and Delivery is linked. You should see icons for both. Everything is under same email.