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Deal Sharer

Recently, I made a purchase on eBay and paid using a gift card. I clicked through the link on Ibotta but I did not get credit.  I opened a support ticket and the person responding reported that the issue was because .I paid with a gift card.  They eventually gave me credit but I am curious if their information was correct.  If I spend $5 and pay with a $5 gift card should I get credit towards my bonuses as well as the 1 percent for purchasing at eBay thru the link?

I am thinking of making another purchase and I want to know whether I am going to have to deal with the support tickets again.  It was a little frustrating.

Thank you