What is happening?!?!?! I scan the transaction code from my walmart receipt and it gives me the error message that something was wrong and to try again. I try again and then it says receipt has already been submitted! I have not been able to locate any scanned coupons in over a month and this is causing me to NOT get the rebates for my purchase.
Anyone? I have an Apple phone and I have deleted and re-installed it. And still problems. Support was pretty useless and only provided me a canned response that barely answered my question.
Sometimes when I scan my Walmart receipts or put the TC # number in, I get the spinning loading circle for what seems like an hour before it loads (IF it loads it).
Just try to submit a ticket with screenshots is all I do....🤷🏼♀️
That's really all we can do....
@malibuchick Happened to me 2 weeks ago, I tried scanning multiple times as well astyping the TC code too. Finally several hours later( in the middle of night) I scan receipt & voila , got my earnings. Must be all Ibotta users scanning receipts at same time
@malibuchick This morning I got the same error message initially, when I tried again I got the message saying receipt had already been submitted. I waited about 15 minutes, rescanned and it went through and offers were credited.
This is still happening to me! Customer support told me they haven’t noticed a problem. I don’t understand why this hasn’t been fixed yet.