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Feeling frustrated.

Glammy
Moderator
Moderator

@ScottyS 

I am feeling so frustrated with Ibotta:  

1. So last week I went shopping, submitted my receipt for 6 items got my rebates and then realized that I did not get  a $1.25 rebate on Perdue. The app would not let me resubmit the receipt so I contacted the help desk. 

instead of adding the missing the rebate only, They also reduced my rebates by 4.50 and removed 2 of my earned rebates. I resubmitted the ticket and the items and bar codes again. I am still waiting resolution. 
2. then today I went shopping again. Purchased 13 items, added to “my list”, scanned in store to verify etc and again did not get credit for 1 rebate for $2.00 on 1 item. 
I resubmitted the receipt and scanned the item and still no credit. I am not going to submit a ticket because they may just mess it up again. Why is the app not recognizing some items? Even though they scan as correct? Hum!
3. Then tonight I got a sled bonus $3.00 for 12 items. Tonight on 12/24/2020 at around 8 pm. It expires at 2 am on 12/26/2020. Is any store even open tomorrow?  
4. Oh! I forgot! The Super Shopper Bonus!  I purchased 6 online purchases through Ibotta @ Macys, QVC, Sam’s Club, Sephora, Macy’s and QVC.
At one point I saw 4of 5 credits toward the bonus. That’s when I did the Sephora and final QVC. I got pending notices then credits earned, then credits removed.   
Needless to say, no bonus earned and about $0.29 in rebates!  The Sams purchase was $150 and Ibotta promised a 10%  rebate. That was so....... frustrating and crazy. 
I am now earning rebates for online purchases through RetailMeNot. In the last week I earned $40 in rebates on 6 purchases. I do not trust Ibotta to get this correct. 

What is going on?  So many weird things! 
Like I said, frustrated! 

23 Replies

Re: Feeling frustrated.

mmoore01
Deal Expert

I just checked what I have for Perdue chicken.  The details say, excludes Perdue Harvestland Perfect Portions and Ground Chicken and all other Perdue Fresh Chicken products.  What's left?

Re: Feeling frustrated.

mmoore01
Deal Expert

The Sled is the second of three bonuses that all expire on 12/26/20.  The next one is The Ride for $2.00.  You must complete each bonus to trigger the next one.

Re: Feeling frustrated.

mmoore01
Deal Expert

I don't currently have Sam's Club online in my Ibotta, but I do remember seeing a 10% deal.  I think it was only on memberships.  There was a much smaller amount for purchases.

Re: Feeling frustrated.

Glammy
Moderator
Moderator

There were definitely 2 deals. It was like $20 on membership and 10% on online purchases.  
I read the fine print. Which is why I am frustrated. I could have purchased through RetailMe Not for 12% rebate. 

no rebate and no bonus from Ibotta is a hard swallow. 

Re: Feeling frustrated.

EDD
Deal Sharer

@Glammy I feel you . Last week too I did an order online from. Macy's and I got my rebate of $4.47 and couple days later ibotta sent me an email saying that "my order was successfully cancelled" I was I never cancelled my order. How can I cancel my order when my product was on my hands for 4 days already.  So they deducted the $4.47 so I submitted a ticket as well. I'm still waiting it's been almost a week Now. 

Re: Feeling frustrated.

FelskyNY
Deal Master

@Glammy  I also feel your pain. I do online shopping but rarely do it through Ibotta. Most of what I buy is through Amazon.  I also find that in most cases, if I combine a coupon, you don't get the online credit and I think that it's worth more to use the coupon code instead. 

I did do 2 online offers through SB and both are currently pending 30 days - but I do see the countdown. 

I can definitely understand your frustration.  Try to be patient and hopefully they will correct these issues. 

Re: Feeling frustrated.

Glammy
Moderator
Moderator

That’s what they did for all the purchases they acknowledged.  Issued the credit, even paid them, them cancelled them. All except 29 cents. 
I did not submit tickets though. It was too overwhelming. I cancelled nothing. I returned nothing. All my purchases were delivered. So.... what’s up with that! 
let me know if yours is resolved. 

Re: Feeling frustrated.

Glammy
Moderator
Moderator

Well that’s the end of that! 😄

Re: Feeling frustrated.

Glammy
Moderator
Moderator

Lol!  Believe it or not it leaves one product. 
The thing is that it always checks out when I scan it at the store.
Then when I submit the receipt they miss it.  Then when I resubmit I get the credit. 
This last time the issue is that they incorrectly took away other credits that I earned when they did the review. 
Still trying to resolve.