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How long does ibotta care team take to respond?

Mavelyn45
Rewards Hunter

I submit ticket request to ibotta but they still haven’t responded. I couldn’t withdraw for 2 days. It’s been 2 days since still I haven’t heard from ibotta care team. Does anyone know how long it’s takes them to respond ?

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Re: How long does ibotta care team take to respond?

mmoore01
Deal Master

It can depend on what the issue is.

I know a lot of users have had a problem withdrawing their earnings from Ibotta.  If the activity is unusual, they will lock your account to protect your earnings.

If this is what happened to you, it can take up to 5 days to get it resolved. It takes them some time to verify who you are.

In the meantime, don't open additional requests.  This can slow things down.

They should email you soon, but you can check the status of your request by going into the app, then Account, then Help.  Select Visit the Help Center.  At the top right, select the icon and then My Support Tickets.

If you need to add information, add it to the existing ticket.

Good luck.

 

 

 

Re: How long does ibotta care team take to respond?

Mavelyn45
Rewards Hunter

Okay thank you for your reply

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