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Ibotta Kroger browser extension

Rewards Hunter

I have downloaded the Ibotta chrome browser extension and with I use it with Walmart it works great. When I go into Kroger The little square on the side of the computer shows up but it has a circle with a line through it. When I click on it I get a message that says "Dang, no cash back at Kroger right now". I'm not sure why my offers aren't linking like it does on Walmart. Can anyone tell me what I'm doing wrong?