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Ibotta says there's No Lock, but can't cashout

Savingcraze
Core Shopper

Maybe I'm missing something simple, but I'm perplexed. I can't cash out, yes I have more than $20 in my acct. Ibotta answered my ticket (submitted last night). There's no locks on my acct. As far as I can tell, I have the recent app update.

Thanks Ibotta for the quick reply, at least I know my acct isn't locked. 

My apologies if this is on the wrong board, I wasn't sure. 

Anyone ever experienced this?? 

8 Replies

Re: Ibotta says there's No Lock, but can't cashout

LaraL
Community Manager Community Manager
Community Manager

This board is fine, and I'm looking into it right now.

Re: Ibotta says there's No Lock, but can't cashout

Savingcraze
Core Shopper

@LaraLwow! In the blink of an eye, you're there for us. Can't thank you enough. I think this has to do w the recent app update, based on the timing. But I'm not a tech person. 

Re: Ibotta says there's No Lock, but can't cashout

lupeser
Rewards Hunter

My problem as well! Can't cash out! 

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Re: Ibotta says there's No Lock, but can't cashout

Savingcraze
Core Shopper

@lupeser maybe whatever @LaraL finds out will help both of us. I was relieved it's not due to my acct being locked! 

Have you put in a ticket yet? 

 

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Re: Ibotta says there's No Lock, but can't cashout

LaraL
Community Manager Community Manager
Community Manager

@lupeser looking at your account, it seems you have no balance currently. If that's wrong, can you send me a private message with your email address?

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Re: Ibotta says there's No Lock, but can't cashout

LaraL
Community Manager Community Manager
Community Manager

@Savingcraze so we're still investigating this right now. They're asking for a few more things if you can provide them:

  • Screenshots of the error message you are seeing
  • How are you going about cashing out?
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Re: Ibotta says there's No Lock, but can't cashout

Savingcraze
Core Shopper

Capture+_2021-05-03-17-34-54.png

 I cannot even get to the screen where you can choose the cash out method. 

Thank you! @LaraL 

Re: Ibotta says there's No Lock, but can't cashout

Savingcraze
Core Shopper

My son came in and had an idea, I let him clear the android system cache and it worked!! I cashed out!

I don't understand about the cache and tech stuff, but thankful it worked. @LaraL sorry for the trouble. 

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