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Missing rebate

LibbieInKY
Rewards Hunter

last 3 times I tried to get the rebate I scanned my receipt and it said the receipt was already in system from the debit card used.. I didnt have a debit card linked to my ibotta app.. Numerous times I have contacted customer service and they still have NOT resolved my issue.. Any advice before I delete the app

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2 Replies

Re: Missing rebate

Saipan
Super Saver

@LibbieInKY

By chance was your purchase at WM?

By chance is your WM account linked, if your purchase was at WM? 

 

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Re: Missing rebate

mmoore01
Ultimate Saver

@LibbieInKY 

As @Saipan  mentioned, if you have linked your Walmart account to Ibotta, you do not need to submit a receipt.  The credit card/debit card you have in your linked Walmart account will trigger the information to be sent to Ibotta.

If you haven't gotten credit after 48 hours, I would open a request with Ibotta Care.  In the Ibotta app, go to Account, then Help.  Submit a Request is at the top of the page.

Be sure to include a copy of your receipt along with pictures of the missing offers and their UPCs.

Please note that it can take 2-3 days to get a response from Ibotta Care.

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