where do we go if we have not received an answer in 48 hours. I wish you had not taken away the ability to send facebook messages. Is there a customer service phone number.
First, sometimes it takes a bit more than 48 hours when they're busy. You can click on your initial rebate order with a discrepancy and where it says "Need help? Contact Ibotta care" you can report an issue, see your initial receipt or go to the Help Center.
There is no customer service number. . I emailed the help center multiple times! The longest time for me was 6 days & it was always w a linked account w Target, so I unlinked & problem solved
Most of these CS systems operate in FIFO mode, so reminder emails likely don't help. Some say they actually hurt, but i am not convinced a followup moves your initial request to the end of the line. I have no facts to back up my assertions though.
On average, my tickets tend to languish around 3 days.