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Multiple Item missing credits

SavingIsGood
Rewards Hunter

 Quite a few times , I've purchased multiples of the same item . all properly on the same receipt , and all  bar codes scanned, but only got credit for less than the total number of items. (ex,  3 out of 5)

 

Having to open tickets for these is a pain.   Has anyone else had this happen ?

8 Replies

Re: Multiple Item missing credits

Rickibotta
Deal Master

This is happening to many of us as well.   It happens to me around 2/3 of the time and it is frustrating, but ibotta always has worked the tickets properly in these situations.

They tend to resolve the ticket in 3 to 5 days now.

"about me: Suburbs of Indianapolis Indiana. BOILER UP!! Favorite stores: Kroger & Meijer"

Re: Multiple Item missing credits

Meka
Rewards Hunter

I bought eucerin on Sunday 10/10 and it is still pending. What is going on

0 Likes

Re: Multiple Item missing credits

Lorr
Rewards Guide

It usually happens to me when the receipt has 2 @ $0.00 with one line on the receipt instead of individual lines for each item so I stick to account linking to pick those up (Target and Meijer). Walmart is usually okay except when you buy 2 of the same product, just a different color, but only get credit for 1 cause the upc for one of them isn’t in Ibottas system for whatever reason. Never have problems with Kroger cause it doesn’t detect the rebates for you. I don’t really shop anywhere else other than online. 

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Re: Multiple Item missing credits

kelly18
Deal Sharer

I opened a ticket for my missing items

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Re: Multiple Item missing credits

PolarBear
Shopper

I had to open a ticket today for two packages of Hormel Egg Bites that I didn't get credit for. I got credit for a single Hormel breakfast item that I also purchased. At least submitting a ticket for online purchases isn't hard once you learn how to do it.

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Re: Multiple Item missing credits

Stephers47
Shopper

Yesss, this just started happening to me in the last few days! So frustrating! I actually found an article that said to submit the receipt again if the offer is still showing (luckily it was). So I resubmitted the receipt with the missing offer(s) and it worked. 
If the offer is no longer there, you’ll have to open a ticket, unfortunately.

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Re: Multiple Item missing credits

Kaylimada
Rewards Hunter

Yes it has happened  to me too. I did the eucerin and the axe was to get 22 in credit.  Until this day I haven't received  it and I sent in a ticket  and no ody responded only an email asking if the article solved my problem.  So disappointed

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Re: Multiple Item missing credits

PolarBear
Shopper

How many people do your tickets usually go through before getting resolved?

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