Not Getting Credit For Purchases

[Ri_86]

I’ve had some trouble. Although I’ve saved quite a bit, I am pretty sure that I am not getting credit for everything. I had to call to get credit for cheese from Walmart because their app showed no picture for the Sargento Creamery, even though I bought it. 

Additionally, my Meijer rebates have not shown up yet, and it usually only takes a few hours. What causes these issues?

[OBSHOP]

@Ri_86 

whenever I don't receive full credit for my walmart purchases from my linked Walmart account. I manually enter the TC# for credit for missing items. Try to manually enter the TC#  

 I don't have a Meijer here so I can't speak on their issue with redeeming issues. 

[Jaimekclung]

I bought offer from Target already one week for laughing cow and go still not credit, also flow water from sprout for one day, not get credit yet. I bought offer from Raley’s get credit but didn’t get offer add on the bonus, very frustrated 😡

[FelskyNY]

@OBSHOP  I would remove your receipt (I know you are trying to be helpful) but you don't want anyone scanning it to try to benefit from your shopping (not accusing anyone of anything) - just be careful when uploading copies of receipts etc. that include any information.  I do the same thing with coupons. I make sure to cover part of the barcode.

@Ri_86 @Jaimekclung 

as usual - if you have a problem - tag @LaraL  and she will try to help you if she can.

(No need to tag her now as I just did above)

[jlhersback]

Meijer has been taking about 24 hours to post lately. I don’t think any of mine have been longer than that.  Wait 24 hours and if it still doesn’t post out in a ticket. All of mine have shown up but it is frustrating to wait. 

[SoCalHal]

@Jaimekclung @You should definitely send a ticket re: Laughing Cow, because if it’s been a week, it’s not coming (automatically) at this point. As far as Flow, I also have $10 worth of rebates stuck on pending... Perhaps those are under greater scrutiny, since they were so popular this week. But if they don’t clear, those will require a ticket, as well. 

https://help.ibotta.com/hc/en-us/requests/new

[OBSHOP]

@FelskyNY 

Very good advice.  Thanks for the security awareness 

[LaraL]

What you're describing seems to be more and more common lately, and as such, we're definitely looking into it. I'm sorry that you're experiencing this though, I've seen it myself even. In the meantime, while we investigate, submitting a ticket with our care team is the best route (which it looks like you already did).